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FAQ

WHEN DID SHELL NATURE LAUNCH?

Shell Nature launched March 2017.

 

WHERE IS YOUR COMPANY LOCATED?

Shell Nature is located in Manchester, England.

 

DO YOU HAVE A CUSTOMER SERVICE PHONE LINE I CAN CALL?

At this time, we do not have a phone line. We ask that all customer service inquiries be submitted in writing, via our contact us page, so that we can better assist you.

 

HOW ARE YOUR GARMENTS PRINTED?

We use DTG printing. Direct to garment (DTG) is a method where a printer directly applies the ink onto the t-shirt with inkjet technology. It involves a special printer, which prints the ink directly onto the garment in the desired design. DTG uses specialty inks, which are absorbed by the fibres of the garment.

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Our products are produced on demand so it will depend on lead time. Production on average is 3-5 business days after you order. Our garments are produced in the UK. Once you have completed the checkout of your order, a confirmation email will be sent to you. Another email will be sent to you when your order is shipped. If you're still not sure, just check the order lookup page or email us. We're happy to clear things up.

Delivery Times

REGULAR SHIPPING

  • United Kingdom: 1-3 business days
  • Europe: 3-5 business days
  • Rest of the World: 7-10 business days

RECORDED SHIPPING

  • United Kingdom: 1-3 business days
  • Europe: 3-5 business days
  • Rest of the World: 7-10 business days

COURIER SHIPPING

  • United Kingdom: 1 business day
  • Europe: 3-5 business days
  • Rest of the World: 5-7 business days

 

    I ORDERED 2 ITEMS, WHY DID I ONLY RECEIVE ONE? 

    Since we are not like any of the other companies around, hence "Unique", when you order multiple items at a time they will be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you!

     

    WHAT DOES BEING PROCESSED MEAN?

    We have received your order and are printing/ quality checking and are preparing your order for shipment. If your order has been processing for more than two days then the item is out of stock and we are awaiting the arrival of more.

     

    I PLACED AN ORDER BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL...WHAT'S GOING ON?

    Kindly check your SPAM folder to see if your confirmation email was sent there.

     

    OH NO, I MESSED UP MY SHIPPING ADDRESS AND/OR SHIRT SIZE! CAN I CHANGE IT?

    If this happens to you, just email us as soon as you can and we MIGHT be able care of it. However, we can't make any promises. All of our shirts are printed on demand so we usually start immediately after you order and it ships out the same day. If your order has already been shipped, take heart. We'll still try to make it right. We know how frustrating it can be to pay for something you can't use.

     

    I DON'T HAVE A TRACKING NUMBER, WHEN WILL I GET IT?

    You will get a tracking number once your order has shipped and you will get an email when your order ships!

     

    BUT WAIT, MY TRACKING NUMBER DOESN'T WORK...ARE YOU GUYS A SCAM.

    No we are not a scam. If your order has just shipped, please allow some time for the status of the shipment to correctly display on the USPS tracking site. Thank you for ordering!

     

    WHAT’S YOUR REFUND/EXCHANGE POLICY?

    If the product is faulty in any way, we do offer a 15 day return policy for a refund or exchange to resolve this. All that we require is a photograph of the fault to initiate the resolution, prior to returning the item. Please contact us via email to complete this.

    In a case where a clear photograph can not be provided, we require the item to be returned for inspection. Please contact us before returning.

    As each product is custom printed to order, we don't allow returns, refunds, or exchanges for any other reason, for example; incorrect size.

    Please note: You will be responsible for any charges incurred when shipping the product(s) back to us.

     

    TELL ME MORE ABOUT YOUR T-SHIRTS

    We print on the finest, softest, cosy apparel in all the land: Anvil Supply all of our products.

     

    I WANT A T-SHIRT, BUT I'M TOO CHEAP TO BUY ONE. HOW DO I SNAG A FREE ONE?

    Like Us On Facebook and Follow Us On Instagram. We’ve been known to give out free t-shirts from time to time, wink win.